1. Scope
This policy applies to grievances related to:
- Account access, membership plans, and platform services
- Product/service listings and quotation workflows
- Payment-related issues involving Bizdosth services (where applicable)
- Abuse, harassment, fraud reports, and policy violations
- Privacy or data-related concerns
Bizdosth is a facilitator platform connecting users. Transactions between buyers and sellers/professionals
may require mutual settlement unless covered by a specific Bizdosth service agreement.
2. How to Raise a Grievance
You can raise a grievance using any of these methods:
- By email to support@bizdosth.com
- Via Contact Us page: /contact-us.php
- Through user dashboard support module (for registered members)
3. Information to Provide
To help us resolve quickly, include:
- Your registered name, Member ID (if available), and contact details
- Description of the issue (what happened, when it happened)
- Related links, product name, quote number, payment reference, or screenshots (if applicable)
- Expected resolution (refund review, account restore, listing review, etc.)
Submitting false complaints or misleading evidence may lead to account restrictions.
4. Resolution Process
- We acknowledge your grievance and assign a tracking reference (if applicable).
- We review the details and may ask for additional information.
- We investigate logs, communications, and relevant platform activity.
- We respond with a resolution or next steps.
5. Timelines
We aim to resolve grievances as quickly as possible. Typical response timeline:
- Acknowledgement: Within 24–72 hours (working days)
- Resolution: Within 7–15 working days depending on complexity
Note: Some cases (payment gateway disputes, fraud investigations, third-party dependency)
may require more time. We will keep you updated.
6. Escalation
If you are not satisfied with the response, you can request escalation by replying to the same email thread with the subject line: “Escalation Request – Grievance”.
7. Grievance Officer Contact
Grievance Officer details:
- Email: support@bizdosth.com
- Phone / WhatsApp: +91 9392558698
- Address: 7-12A, 00, Rambhatlapalli Vil, Gottipudi Post, Thottambedu Mandal, Chittoor District, Andhra Pradesh, India – 517536